Latest News from CRM News Desk

Sales Force Automation Buyer’s Guide

Fri, 13 Nov 2009 13:00:00 EST

Learn what a Sales Force Automation system can do for you and understand what issues you should consider during your decision-making process. Worried about locking yourself into a CRM solution that does not work as expected? It just takes 30 seconds to download our buyer's guide to get all your questions answered.

Choosing the Best Enterprise CRM for Complex Organizations

Fri, 13 Nov 2009 12:15:00 EST

"As many as 85% of companies that buy CRM software to automate sales efforts don't pick the right tools..." Gartner analyst Robert DeSisto Many large companies also underestimate how complex their business and customers are, which leads to an inadequate CRM program. Learn how to easily manage and prosper from your large customer database by simplifying your customer operations with the right Enterprise level CRM. Get your FREE Enterprise Level CRM how-to manual to choosing the best Enterprise CRM for your complex business!

Amazon Payments Announces Amazon Mobile Payments Service for Developers

Mon, 05 Oct 2009 03:03:00 EDT

Amazon Payments LLC, an Amazon.com company, has announced the availability of the Amazon Mobile Payments Service (Amazon MPS), providing developers, merchants and distributors of mobile applications an easy way to process payments from mobile devices and extend Amazon’s 1-Click checkout experience to their customers. Amazon MPS enables tens of millions of Amazon customers to use the existing payment and shipping information in their Amazon.com accounts to make purchases from their mobile devices.

SYS-CON White Paper: 10 Steps to a Successful CRM Implementation

Fri, 11 Sep 2009 20:00:00 EDT

A CRM solution can have an enormously positive effect on your business's bottom line, but a lot can go wrong during a rollout if you haven't planned properly. Follow these 10 steps to help ensure that your CRM implementation is a success, from the planning stages to post-deployment improvements.

SYS-CON White Paper: CRM Comparison Guide

Fri, 11 Sep 2009 18:15:00 EDT

Download this side-by-side comparison guide that breaks down the industry's top 15 CRM players (including Salesforce.com, RightNow Technologies, NetSuite, Microsoft, Entellium, SugarCRM and Oracle) so you can quickly and easily compare the features and costs of each.

SYS-CON White Paper: Enterprise PBX Comparison Guide

Fri, 11 Sep 2009 18:00:00 EDT

Compare leading VoIP Phone System and IP PBX companies like Avaya, Fonality, Nortel, Siemens and more, all in one place. VoIP News has prepared a detailed comparison of small and medium business phone and IP PBX systems. The guide examines: Installation & Features, Management & Administration, Security, Support, and Pricing.

Callidus Software Launches New Commissions Manager Solution on Force.com

Wed, 09 Sep 2009 16:00:00 EDT

Callidus Software has unveiled its Callidus Commissions Manager solution. Commissions Manager is a 100% native Force.com solution that delivers a compelling, easy-to-use application that can be rapidly deployed and can help companies drive adoption of Salesforce CRM. The solution enables sales professionals to manage commissions and claims as part of their day-to-day opportunity management. Callidus Commission Manager is now available on the AppExchange at www.salesforce.com/appexchange.

ExactTarget Posts Record Revenue

Wed, 05 Aug 2009 08:32:00 EDT

On-demand email and one-to-one marketing solutions provider ExactTarget announced today that it posted its largest quarterly revenue in company history and added nearly 300 new direct clients in the second quarter of 2009. The growth and record earnings for the emarketing provider marks the thirty-fourth consecutive quarter of growth and fourteenth consecutive quarter of profitability for the company that welcomed new clients and key renewals in the quarter including AAA, Simon Property Group and Penske Truck Leasing.

SugarCRM Delivers Enhanced Web Services and Improved Mobile CRM Tools

Thu, 28 May 2009 08:15:00 EDT

SugarCRM has announced the beta release of its new web services framework, platform improvements, and enhanced mobile features for SugarCRM. The new beta release enables users and developers to more easily create and manage customized CRM experiences.

SugarCRM Announces GetSocial Twitter Module

Tue, 05 May 2009 08:47:00 EDT

SugarCRM has announced the GetSocial Twitter Module has been named the “Project-of-the-Month” for SugarForge.org. The GetSocial Twitter module allows companies to seamlessly integrate social marketing to Twitter from within SugarCRM. This new capability provides users with tools to improve customer service, expand marketing programs and maintain management oversight.

IBM Solutions Help Midmarket Companies Build a More Dynamic Infrastructure

Tue, 05 May 2009 08:02:00 EDT

IBM has announced a broad portfolio of offerings designed to help midsize companies tap into the power of today's interconnected, instrumented and increasingly intelligent world. Leading the way are the new BladeCenter Express servers incorporating the latest IBM POWER6 microprocessors, the new IBM Comprehensive Data Protection Solution, and LotusLive Meetings, the newest addition to the LotusLive family of offerings.

DSP Group, Inc. Reports First Quarter 2009 Earnings

Mon, 04 May 2009 07:00:00 EDT

DSP Group has announced its results for the first quarter ended March 31, 2009. First Quarter Results: Revenues for the first quarter of 2009 were $39,914,000, a decline of 45% from revenues of $72,729,000 for the first quarter of 2008. Net loss for the first quarter was $10,691,000, as compared to a net loss of $7,608,000 for the first quarter of 2008. Earnings per share (EPS) for the first quarter of 2009 were a loss of $0.41 per share vs. a loss of $0.25 per share for the first quarter of 2008.

StrategicOne Delivers Business Dashboards to CRM Clients

Mon, 04 May 2009 00:01:00 EDT

Tableau Software has announced that StrategicOne implemented Tableau to provide client-facing business dashboards and customer relationship management (CRM) analytics. StrategicOne serves clients including The Salvation Army, American Red Cross, Focus on the Family, Hallmark, Payless ShoeSource and Coca-Cola.

IBM Signs Agreement with Whirlpool Corporation

Fri, 30 Jan 2009 07:00:00 EST

IBM has announced that it has signed a multi-year IT services agreement with Whirlpool Corporation. Under the terms of the contract, IBM will provide Whirlpool with global infrastructure services in more than 40 countries. IBM will help bring global standardization of processes, enhanced speed of delivery and flexibility and scalability allowing Whirlpool to better align its IT operations to changing business needs. As part of the agreement, IBM will provide mainframe, server, storage, network, desk side support and help desk services.

Apatar Simplifies Migration of Customer History from GoldMine to Salesforce CRM

Wed, 05 Nov 2008 16:00:00 EST

Apatar has announced the GoldMine to Salesforce History Migration solution, which migrates client activity history between GoldMine and Salesforce CRM. This pre-build solution allows Apatar users to integrate e-mails, calendar events, invitations, and other history activities from the MS SQL instances of GoldMine to Salesforce CRM, linking each to the right contact. Apatar customers can also save time and avoid loss of data by setting the solution to preserve correct links between activities and the users to which they are assigned.

Silverlight, AJAX and PDF Invoices Cement SplendidCRM as the Ideal CRM Platform

Mon, 02 Jun 2008 14:30:00 EDT

SplendidCRM announced the launch of Version 2.1 of its flagship platform SplendidCRM. The new Silverlight graphs provide SplendidCRM developers with the ability to create and customize graphs. Extended AJAX support provides the CRM user with a more natural experience.

Tactile CRM Launched to Help Small Businesses Maximize Sales Potential

Mon, 07 Apr 2008 15:45:00 EDT

Senokian announced the launch of its new web-based contact and sales management system, Tactile CRM. Aimed at small businesses the product helps companies manage their sales leads, contacts and emails in one easy to use, fully hosted system. Many small businesses have been slow to embrace traditional Customer Relationship Management (CRM) due to complexity and cost. Tactile aims to make CRM easy for organizations to adopt, enabling them to manage and track sales, leads, prospects and even emails in one place. Tactile's dashboard gives a visual overview of the current sales pipeline enabling sales teams to maximise their efforts on the deals they are most likely to win.

Parallels Announces Automation Solution for Microsoft Dynamics CRM

Thu, 20 Mar 2008 12:45:00 EDT

Parallels announced that its Parallels Automation data center solution now supports Microsoft Dynamics CRM 4.0, a fully integrated customer relationship management (CRM) system. Parallels Automation provides a complete back-office infrastructure so service providers can go to market and incorporate CRM into their service offerings.

EDS Becomes Enterprise Partner to Deliver Microsoft Dynamics CRM

Wed, 12 Mar 2008 12:00:00 EDT

EDS announced it will offer Microsoft Dynamics CRM as an EDS enterprise application solution to its clients globally. With this announcement, EDS becomes Microsoft's enterprise partner to deliver Microsoft Dynamics CRM consulting and solutions. EDS' services, which include consulting, implementation, integration, management hosting, contact center outsourcing and managed services, will allow clients to purchase and deploy Microsoft Dynamics CRM in enterprise scenarios, such as contact centers and sales force automation.

Logotec Engineering Unveils On-Demand Service to Automatically Create Windows Mobile Versions of Customer-Specific Microsoft Dynamics CRM Implementations

Fri, 08 Feb 2008 15:15:00 EST

Logotec Engineering Group announced its roadmap of mobile extensions allowing users to access their Microsoft Dynamics CRM information on Windows Mobile devices. The service - Mobile@Connector for Microsoft Dynamics CRM - enables fully automatic creation of mobile versions of customer-specific Microsoft Dynamics CRM implementations. A free beta version of the service will be available from February 12, 2008, to May 31, 2008.

SugarCRM Announces Sugar Community Edition Stack Installers for Solaris and OpenSolaris

Thu, 07 Feb 2008 15:30:00 EST

SugarCRM announced SugarCRM stack installers that provide simplified, wizard-based installation for Sugar Community Edition, the latest version of SugarCRM's popular commercial open source CRM application for both the Solaris and OpenSolaris platforms. SugarCRM stack installers provide maximum ease of use and convenience by installing all the necessary components to run SugarCRM properly in a Solaris and OpenSolaris environment. The stack installer provides an intuitive, easy to deploy interface that installs Apache, MySQL, PHP as well as Sugar Community Edition quickly and easily.

Microsoft Dynamics CRM 4.0 Launches in International Markets

Wed, 30 Jan 2008 15:45:00 EST

Microsoft began the global launch of Microsoft Dynamics CRM 4.0 by announcing the availability of the first eight languages, including English, Spanish, simplified Chinese and French. As part of its commitment to a rapid global rollout, Microsoft is kicking off a 12-week global launch tour today to give organizations worldwide the opportunity to experience Microsoft Dynamics CRM for themselves.

Infor Delivers Real-Time Event Management CRM Software for Retailers

Fri, 18 Jan 2008 14:30:00 EST

Infor announced the latest version of its outbound marketing solution, Infor CRM Epiphany Outbound Marketing 7.1, with retail-specific enhancements. This latest version enables retailers to deploy event-based campaigns that increase sales and customer loyalty. Infor CRM Epiphany Outbound Marketing 7.1 has several new features that increase the effectiveness of outbound marketing campaigns, including the ability to schedule progressive campaigns.

Yale University Selects Consona CRM's KNOVA to Manage Its IT Help Desk

Thu, 03 Jan 2008 09:00:00 EST

KNOVA announced that Yale University will implement the KNOVA knowledge management solution as part of an overall effort to more efficiently manage IT and related administrative functions across the university.

Centric CRM Changes Name to Concursive Corporation to Reflect Shift to Collaborative, Community-Oriented CRM

Tue, 18 Dec 2007 11:30:00 EST

Centric CRM changed its name to Concursive Corporation. The name change reflects the rapid evolution of Concursive's products beyond CRM functionality. The corporate name change coincides with the release of a brand new version of the company's flagship product, Concourse Suite 5.0 (formerly Centric CRM), and is accompanied by the addition of a host of community and collaboration-oriented technologies to Concursive's portfolio of applications.

Will Microsoft Announce Support for AJAX-based "iPhone" with Dynamics Live CRM?

Sun, 07 Oct 2007 09:00:00 EDT

Playing catch-up Microsoft says it's going to undercut salesforce.com later this quarter when it trots out Dynamics Live CRM, its first in-house hosted customer relationship management software. Microsoft's already got third parties hosting Dynamics CRM, which explains the rationale for the price cuts. However Salesforce claims the third-party hosting isn't more expensive given discounts.

SugarCRM Voices IPO Dreams

Tue, 04 Sep 2007 16:45:00 EDT

SugarCRM, the commercial open source CRM house, is now in beta with Sugar 5.0 and - given its success in attracting customers - the company is telling the press that it's on the road to going public sometime in the next couple of years. It figures it can be a $100 million company in that timeframe. But first it's got to get to $15 million, a milestone it's hoping to pass this year. It was cash flow positive its last quarter. Rival Salesforce.com, meanwhile, is shooting to do $734 million this year.

SugarCRM Adds AJAX

Tue, 28 Aug 2007 11:15:00 EDT

SugarCRM, a provider of commercial open source customer relationship management (CRM) software, announced the beta release of Sugar 5.0, the fastest-growing CRM solution in the market today. Sugar 5.0 introduces a broad range of new functionality, including capabilities that allow users to build custom modules, a new AJAX email client and a state-of-the-art 'Multi-Instance On-Demand' architecture.

SugarCRM Adopts GPLv3

Fri, 27 Jul 2007 10:45:00 EDT

SugarCRM Wednesday became the first prominent commercial open source operation to adopt the Free Software Foundation's controversial v3 update of the General Public License. The CRM house said the September release of its Sugar Community Edition 5.0 (the old Sugar Open Source rechristened) would be licensed under the new month-old license. And that includes the beta that's due in a fortnight.

Hot Banana, J.L.Halsey's Web CMS Solution, Integrates with CRM Provider NetSuite

Mon, 02 Jul 2007 07:45:00 EDT

The Web content management system (Web CMS) for marketing is now 100 percent compliant with Adobe ColdFusion 8, which means it can take full advantage of all the features and functional benefits of the new, soon-to-be-released ColdFusion 8 server platform. The latest Hot Banana release also has a host of new features including CAPTCHA Web form validation, Rich Text Editor (RTE) enhancements and Web form data integration with NetSuite, an SaaS CRM. Hot Banana now fully enables the seamless transfer of Web form data to salesforce.com and NetSuite, with more integrations with additional SFA and CRM vendors planned.

SugarCRM Available to Ubuntu Users

Sat, 02 Jun 2007 21:45:00 EDT

Canonical Ltd, the commercial sponsor of Ubuntu, today announced the availability of Sugar Open Source for users of Ubuntu 6.06 LTS edition (Long Term Support). The simplified deployment process and ease-of-use of Ubuntu, combined with SugarCRM's feature-rich business processes, will enable companies to build better customer relationships at a lower cost.

Open Source SplendidCRM Integrates .Net 2.0 Technology

Mon, 30 Apr 2007 12:45:00 EDT

'We're the ideal platform for developing a back-end system,' said Paul Rony, president of SplendidCRM. 'We're using the best tools and the best technologies to create the fastest system, and of course our free runtime and free hosting license makes us the most cost-effective platform for the system integrator.'

SugarCRM Opens New Office in Atlanta and Names David Gearhart Regional Vice President of Corporate Sales

Mon, 09 Apr 2007 15:15:00 EDT

SugarCRM Inc., the world's leading provider of commercial open source customer relationship management (CRM) software, today announced the opening of its new southeast office in Atlanta, GA. Based on growing customer and community demand in the southeast of the United States, SugarCRM is bringing on 11-year CRM veteran, David Gearhart, as regional vice president to foster close relationships between SugarCRM and its customers, partners and developer community east of the Mississippi.

Etelos Announces CRMforGoogle

Wed, 04 Apr 2007 19:45:00 EDT

CRMforGoogle gives a business, large or small, the ability to communicate with clients, prospects and partners effectively and easily. The Application is feature rich, giving users the ability to automate client follow up, manage tasks, share schedules and manage projects all in Google's easy-to-use interface already in use by thousands of businesses.

SplendidCRM Offers Open-Source CRM Solution To Enterprise System Integrators

Sat, 17 Mar 2007 13:45:00 EDT

SplendidCRM Software announced it is making its flagship platform available to enterprise software system integrators under a highly affordable licensing arrangement. The plan computes fees based only on those persons using and/or developing the application at the integration company, allowing the integrator to profit from a potentially unlimited number of end users. They call this their Free-Runtime and Free-Hosting License.

SplendidCRM Launches SplendidCRM 1.1 For SUSE Linux

Wed, 28 Feb 2007 12:30:00 EST

SplendidCRM Software announced the release of SplendidCRM 1.2 for Microsoft Windows Server 2003 and SplendidCRM 1.1 for Novell SUSE Linux Enterprise Server 10. With these two new releases, SplendidCRM has created the ideal cross-platform CRM for companies that wish to tightly integrate a CRM with their back-office systems.

Co-Developer of the Sforce AJAX Toolkit Launches On-Demand Media CRM Solution for AppExchange

Wed, 17 Jan 2007 09:45:00 EST

Bluewolf and salesforce.com have announced the availability of MediaTrak for salesforce.com's AppExchange. Bluewolf's MediaTrak allows media and entertainment organizations to instantly deploy a customized version of Salesforce to manage complex relationships and automate insertion order processing, across print, broadcast, and interactive revenue channels. Built using the Apex on-demand platform, and salesforce.com's Winter '07 release, MediaTrak is immediately available for test drive and deployment on the AppExchange directory.

WBPSystems Offers Free AJAX CRM Software

Fri, 22 Dec 2006 05:00:00 EST

WBP SYSTEMS is giving away an AJAX based CRM for a few months. It includes features like messages, contact management, calendars and it uses AJAX for most of its functions. It also has RSS, iCal and a bunch of other buzz words integrated into it

Scalix and SugarCRM Integrate Messaging and CRM

Wed, 20 Dec 2006 20:45:00 EST

Scalix Corporation and SugarCRM today announced that their mutual customers can now integrate their Linux-based messaging from Scalix with their customer relationship management (CRM) system from SugarCRM, using multiple versions of Microsoft Outlook, for a fully integrated, server-to-server CRM and messaging solution.

SugarCRM Integration with Scalix's Award-Winning AJAX Web Client to be Available Soon

Tue, 19 Dec 2006 02:00:00 EST

Scalix Corporation and SugarCRM have announced that their mutual customers can now integrate their Linux-based messaging from Scalix with their customer relationship management (CRM) system from SugarCRM, using multiple versions of Microsoft Outlook, for a fully integrated, server-to-server CRM and messaging solution. Coming soon, is the Integration with Scalix's award-winning AJAX web client.

SugarCRM Gives Customers More Control Over Application Performance Through the Use of AJAX

Tue, 19 Dec 2006 01:00:00 EST

SugarCRM Inc. announced that it has reached more than 1,000 paying customers since the first edition of its commercial open source customer relationship (CRM) software was released in September 2004. In addition, Sugar Open Source has been downloaded over 1,000,000 times, establishing a worldwide community of users who strengthen the product through contributions, quality improvements, extensions and language translations.

J2EE-Based CRM Platform for the Manufacturing Sector From Commence

Fri, 08 Dec 2006 00:00:00 EST

Commence CRM On-Demand is a web-based CRM solution that enables businesses to manage customer relationships in an organized and efficient manner. Commence recently announced the launch of its CRM platform for the Manufacturing Sector. An intuitive set of ready to use applications automates the customer facing aspects of a business that directly impacts sales execution and customer service.

Teldori, Indosoft And eCRM Join Major Open Source Telephony Customers To Standardize On Sangoma Hardware

Tue, 05 Dec 2006 00:00:00 EST

Sangoma Technologies announced that Teldori Telecommunications of Memphis, TN, Indosoft of Fredericton NB, and eCRM of Halifax, NS have joined a growing list of Open Source Telephony business leaders to standardize on Sangoma PCI and PCI-Express hardware to support their requirements for PSTN access.

vtiger Upgrades its Enterprise-Class Open Source CRM Solution With New Features

Wed, 29 Nov 2006 23:00:00 EST

vtiger, provider of enterprise-ready open source CRM solutions, has announced the release of vtiger CRM 5.0. vtiger business model helps small and medium businesses that need an alternate to expensive CRM solutions available in the market. vtiger has been downloaded close to 0.5 million times already, and ranks among top 5 most downloaded financial apps in sourceforge.net

Open Source CRM Provider SugarCRM Unveils Sugar FastStack

Thu, 16 Nov 2006 07:00:00 EST

SugarCRM provider of commercial open source customer relationship management (CRM) software, announced the availability of Sugar FastStack, a software support and delivery service that provides a fast and simple way to install a complete open source software solution, including Sugar software, the Apache Web Server, PHP and the MySQL database.

Open Source CRM Provider SugarCRM Joins Microsoft's Interop Vendor Alliance

Tue, 14 Nov 2006 05:00:00 EST

SugarCRM, provider of commercial open source customer relationship management (CRM) software, announced its membership in the Interop Vendor Alliance with Microsoft. The Alliance was established to connect people, data and diverse systems through better interoperability. SugarCRM, which champions customer choice through commercial open source products with both on-site and on-demand CRM solutions, has joined enthusiastically with member companies to ensure interoperability for its customers.

J2EE-Based CRM On-Demand From Commence

Tue, 14 Nov 2006 05:00:00 EST

Commence CRM On-Demand provides breakthrough technology for Manufacturers and distributors with greater functionality and flexibility than traditional application service offerings. Using the industrial strength JAVA (J2EE) platform, Commence CRM On-Demand offers robust functionality, ease of use and limitless scalability.

vtiger Upgrades its Enterprise-class Open Source CRM Solution With New Features

Thu, 09 Nov 2006 15:00:00 EST

vtiger, provider of enterprise-ready open source CRM solution, announced the release of vtiger CRM 5.0. vtiger business model helps small and medium businesses that need an alternate to expensive CRM solutions available in the market. vtiger has been downloaded close to 0.5 million times already, and ranks among top 5 most downloaded financial apps in sourceforge.net .

La Leche Selects Kintera Social CRM System For Member And Donor Management

Thu, 09 Nov 2006 02:00:00 EST

Kintera and ooTao have signed an agreement to jointly integrate La Leche League International's open source authentication and data sharing standards with Kintera's social CRM platform, Kintera Sphere, enabling data to be shared between Kintera Sphere and other systems used by La Leche League International.

vtiger Upgrades its Enterprise-class Open Source CRM Solution With New Features

Wed, 08 Nov 2006 00:00:00 EST

vtiger, provider of enterprise-ready open source CRM solution, has announced the release of vtiger CRM 5.0. vtiger business model helps small and medium businesses that need an alternate to expensive CRM solutions available in the market.vtiger has been downloaded close to 0.5 million times already, and ranks among top 5 most downloaded financial apps in sourceforge.net .