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SugarCRM announced that it has secured $18.77 million in Series C funding that will be used to continue development of Sugar Suite, its market-leading commercial open source customer relationship management (CRM) solution. The lead investor in the round is New Enterprise Associates (NEA), a venture capital firm that has funded over 500 companies since 1978 with a focus on early-stage investments. Previous SugarCRM investors Draper Fisher Jurvetson and Walden International also participated. The size of the round reflects SugarCRM's status as the most successful open source enterprise application in the industry. The company's Sugar Open Source Edition has been downloaded more than 350,000 times since its introduction in July 2004, while Professional and Enterprise editions with advanced features and technical support have attracted over 300 commercial customers. "A... (more)

John Roberts of SugarCRM

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RightNow Telephony Application Programming Interface Opens Voice-Enabled CRM to Third-Party Solution Providers

RightNow Technologies announced RightNow Telephony Application Programming Interface (RTAPI), a unique set of integration tools that help RightNow telephony partners and customers build best-of-breed voice-enabled CRM environments based on RightNow's on demand CRM applications -- including RightNow CRM and RightNow Voice. By tightly linking CRM applications to voice and call center infrastructure, RTAPI allows marketing, sales and service/support organizations to streamline customer interactions, gain greater visibility into customer behaviors, and deliver a competitively differe... (more)

SugarCRM Addresses Software Sales Challenges

SugarCRM CEO John Roberts will be feautred in an August 10 webinar sponsored by Webex and Selling Power. Results will be presented from a recent survey conducted by Selling Power magazine in which over 600 industry insiders participated. Selling Power publisher Gerhard Gschwandtner will also present the survey results and interview Roberts. SugarCRM is finishing a big month, during which it released Sugar Suite 3.0.1 B and celebrated theone-year anniversary of the launch of its open source customer relationship management (CRM) application. SugarCRM claims a rapidly expanding commu... (more)

SugarCRM Available to Ubuntu Users

LONDON, Jan. 24 /PRNewswire/ -- Canonical Ltd, the commercial sponsor of Ubuntu, today announced the availability of Sugar Open Source for users of Ubuntu 6.06 LTS edition (Long Term Support). The simplified deployment process and ease-of-use of Ubuntu, combined with SugarCRM's feature-rich business processes, will enable companies to build better customer relationships at a lower cost. Ubuntu 6.06 LTS is freely available, including security updates for five years on servers, with no restrictions on usage. Businesses can easily download and install Sugar from the Ubuntu reposito... (more)