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SugarCRM, the leading provider of open source CRM applications, announced a strategic partnership with the Olliance Group, a leading strategic open source consulting firm, to help SugarCRM clients understand the value of open source Customer Relationship Management solutions and incorporate them into their technology roadmaps. The Olliance Group and SugarCRM partnership offers a complete consulting and technology solution package for enterprises evaluating or running open source business applications. SugarCRM is the creator of Sugar Suite, the most popular open source CRM application built on a pure LAMP (Linux, Apache, MySQL and PHP) platform. By leveraging the combined intelligence of CRM developers across the globe, Sugar Suite is a more revolutionary CRM application than what is offered by most proprietary software or hosting companies' today. Sugar Suite addres... (more)

John Roberts of SugarCRM

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RightNow Telephony Application Programming Interface Opens Voice-Enabled CRM to Third-Party Solution Providers

RightNow Technologies announced RightNow Telephony Application Programming Interface (RTAPI), a unique set of integration tools that help RightNow telephony partners and customers build best-of-breed voice-enabled CRM environments based on RightNow's on demand CRM applications -- including RightNow CRM and RightNow Voice. By tightly linking CRM applications to voice and call center infrastructure, RTAPI allows marketing, sales and service/support organizations to streamline customer interactions, gain greater visibility into customer behaviors, and deliver a competitively differe... (more)

SugarCRM Introduces Sugar Network - A Set of Training, Microsoft Extensions and Support

SugarCRM Inc. announced the introduction of Sugar Network, a comprehensive set of training, Microsoft extensions and support for SugarCRM users. Sugar Network includes online training, SugarCRM Plug-Ins for Microsoft Outlook and Word, and SugarCRM customer support. The product is available for sale with the release of Sugar Suite 4.2. "With the support of the SugarCRM Community, Sugar Open Source has become an important tool for businesses around the world," said Clint Oram, co- founder and GM of Sugar Online. "Sugar Network ensures Sugar Open Source users have the training, prod... (more)

CentricCRM Named Platinum Sponsor of SYS-CON's Enterprise Open Source Conference

Centric CRM has been named a Platinum sponsor of the first-ever Enterprise Open Source Conference. To be held in New York city June 5-6, the conference focuses on the incredible interest in open source solutions to critical business challenges now being shown by large corporations and will be simulcast to more than 30,000 SYS-CON.TV viewers in addition to its live delgate audience. Centric CRM has been designed from the ground up with serious companies in mind. With its advanced Java/J2EE design, rich feature-set, flexible license, and low cost, Centric CRM is uniquely positioned... (more)