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SugarCRM CEO John Roberts will be feautred in an August 10 webinar sponsored by Webex and Selling Power. Results will be presented from a recent survey conducted by Selling Power magazine in which over 600 industry insiders participated. Selling Power publisher Gerhard Gschwandtner will also present the survey results and interview Roberts. SugarCRM is finishing a big month, during which it released Sugar Suite 3.0.1 B and celebrated theone-year anniversary of the launch of its open source customer relationship management (CRM) application. SugarCRM claims a rapidly expanding community of users that now includes over 300,000 free downloads and 250 paying customers for its professional edition. There are also 575 open source developers contributing new code and enhancements to the system, and nearly 9,500 participants active in multiple forums sponsored by the company.... (more)

RightNow Telephony Application Programming Interface Opens Voice-Enabled CRM to Third-Party Solution Providers

RightNow Technologies announced RightNow Telephony Application Programming Interface (RTAPI), a unique set of integration tools that help RightNow telephony partners and customers build best-of-breed voice-enabled CRM environments based on RightNow's on demand CRM applications -- including RightNow CRM and RightNow Voice. By tightly linking CRM applications to voice and call center infrastructure, RTAPI allows marketing, sales and service/support organizations to streamline customer interactions, gain greater visibility into customer behaviors, and deliver a competitively differe... (more)

Absolutebusy Web CRM Release 4.54 on Open Source Software Stack

InfoParc has announced the release 4.54 of the absoluteBUSY web CRM software. The release includes a new sales module plus a new keyword/tagging feature. An unlimited, freely defineable set of markers/tags can be applied to companies, contact persons and projects. These markers/tags can be used to specify properties of an object and make it easy to group and categorize objects. The sales summary shows pending/won/lost sales per company, contact person and project plus sales statistics per year. absoluteBUSY is a system for self install (no hosted application) on a server or Websp... (more)

SugarCRM to Host Webcast on Commercial Open Source CRM: Transforming the Enterprise

SugarCRM has announced a May 25 interactive webcast titled "Commercial Open Source CRM: Transforming the Enterprise" that will cover the business advantages for implementing a hybrid proprietary and open source software model approach within an organization. Discussions include IT risk mitigation, open source versus proprietary software innovation, and IT process management within an enterprise. The one-hour webcast will take place on Thursday, May 25 at 2 pm EDT / 11 am PDT and can be attended by registering at http://www.sugarcrm.com/crm/may06_reg . Join author and technologist... (more)

SugarCRM's Clint Oram: "Open Source is More Than Just Sharing Code"

SugarCRM Co-Founder Clint Oram spoke about creating valid business models within the context of open source, at a presentation made in New York June 5 at the Enterprise Open Source Conference and Exhbition. During the presentation, he outlined a free side and a commercial side to the company's ongoing development efforts. "There is more to open source business models than just sharing code," said Oram, whose company is focused on a CRM market that is served by traditional proprietary companies. He outlined some reasons why SugarCRM feels it is different from its competitors. "Wit... (more)