In 2009, many CRM projects were deferred or cancelled due to the difficult
and uncertain economy, but this trend is being reversed in 2010. While at the
same time, the willingness to take on risk is low, there is little room for
failure in organizations that are already stressed. Forrester Research, Inc.
notes, “Battered by two years of recession, buyers of customer management
solutions have become extremely value conscious. With vendors like Oracle and
SAP touting new releases of their CRM products, enterprises running older
versions of CRM apps are mulling whether to take the upgrade plunge. In a
continuing weak economy, business process professionals are wondering if the
benefits of upgrading their CRM solution will outweigh the costs.”1
Knoa, a provider of End-User Experience Management software, today announced
capabilities that will support both sides of the CR... (more)
Telelogic, the leading global provider of advanced systems solutions and
software development, announced it has improved support of Telelogic
SYNERGY/CM for Eclipse 3.0. The industry has been provisioned with the most
advanced configuration management tool by the added support.
Telelogic SYNERGY and its CM (change management) offshoot, are considered by
industry analyst firms, like Phase and OVUM, as the most advanced on the
market for configuration and change management. With this latest integration,
SugarCRM CEO John Roberts will be feautred in an August 10 webinar sponsored
by Webex and Selling Power. Results will be presented from a recent survey
conducted by Selling Power magazine in which over 600 industry insiders
participated. Selling Power publisher Gerhard Gschwandtner will also present
the survey results and interview Roberts.
SugarCRM is finishing a big month, during which it released Sugar Suite 3.0.1
B and celebrated theone-year anniversary of the launch of its open source
customer relationship management (CRM) application.
SugarCRM claims a rapidly expanding commu... (more)
SugarCRM Inc. announced the introduction of Sugar Network, a comprehensive
set of training, Microsoft extensions and support for SugarCRM users. Sugar
Network includes online training, SugarCRM Plug-Ins for Microsoft Outlook and
Word, and SugarCRM customer support. The product is available for sale with
the release of Sugar Suite 4.2.
"With the support of the SugarCRM Community, Sugar Open Source has become an
important tool for businesses around the world," said Clint Oram, co- founder
and GM of Sugar Online. "Sugar Network ensures Sugar Open Source users have
the training, prod... (more)