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In 2009, many CRM projects were deferred or cancelled due to the difficult and uncertain economy, but this trend is being reversed in 2010. While at the same time, the willingness to take on risk is low, there is little room for failure in organizations that are already stressed. Forrester Research, Inc. notes, “Battered by two years of recession, buyers of customer management solutions have become extremely value conscious. With vendors like Oracle and SAP touting new releases of their CRM products, enterprises running older versions of CRM apps are mulling whether to take the upgrade plunge. In a continuing weak economy, business process professionals are wondering if the benefits of upgrading their CRM solution will outweigh the costs.”1 Knoa, a provider of End-User Experience Management software, today announced capabilities that will support both sides of the CR... (more)

Telelogic Fine-Tunes Its CRM Tools For Eclipse 3.0

Telelogic, the leading global provider of advanced systems solutions and software development, announced it has improved support of Telelogic SYNERGY/CM for Eclipse 3.0. The industry has been provisioned with the most advanced configuration management tool by the added support. Telelogic SYNERGY and its CM (change management) offshoot, are considered by industry analyst firms, like Phase and OVUM, as the most advanced on the market for configuration and change management. With this latest integration, T... (more)

SugarCRM Addresses Software Sales Challenges

SugarCRM CEO John Roberts will be feautred in an August 10 webinar sponsored by Webex and Selling Power. Results will be presented from a recent survey conducted by Selling Power magazine in which over 600 industry insiders participated. Selling Power publisher Gerhard Gschwandtner will also present the survey results and interview Roberts. SugarCRM is finishing a big month, during which it released Sugar Suite 3.0.1 B and celebrated theone-year anniversary of the launch of its open source customer relationship management (CRM) application. SugarCRM claims a rapidly expanding commu... (more)

SugarCRM Introduces Sugar Network - A Set of Training, Microsoft Extensions and Support

SugarCRM Inc. announced the introduction of Sugar Network, a comprehensive set of training, Microsoft extensions and support for SugarCRM users. Sugar Network includes online training, SugarCRM Plug-Ins for Microsoft Outlook and Word, and SugarCRM customer support. The product is available for sale with the release of Sugar Suite 4.2. "With the support of the SugarCRM Community, Sugar Open Source has become an important tool for businesses around the world," said Clint Oram, co- founder and GM of Sugar Online. "Sugar Network ensures Sugar Open Source users have the training, prod... (more)

Interview with Jacob Taylor, Co-Founder and CTO of SugarCRM

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